# Customer Support

![](https://2908774936-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MHREX7DHcljbY5IkjgJ-1972196547%2Fuploads%2FcrbA7bO2QSTYGgRovdDy%2Fcustomer-support-header.png?alt=media\&token=f2ad681c-ee55-4e92-be76-1c3285022928)

## There is NO customer support for PancakeSwap.

If you're experiencing issues,

1. First check [the troubleshooting page](https://docs.pancakeswap.finance/~/changes/VYrblynem2CUkvyTT8my/help/troubleshooting) for your error code
2. If you can't find a solution, try reaching out in your local [Telegram group](https://docs.pancakeswap.finance/~/changes/VYrblynem2CUkvyTT8my/contact-us/telegram).

{% hint style="danger" %}
Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report as spam.
{% endhint %}

{% hint style="danger" %}
**NEVER, under any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.**
{% endhint %}