# Customer Support

![](https://3212443053-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MHREX7DHcljbY5IkjgJ-628520005%2Fuploads%2Fgit-blob-d602f7f4b97803ccf1df1203f7b70f0418c36817%2Fcustomer-support-header.png?alt=media)

## There is NO customer support for PancakeSwap.

If you're experiencing issues,

1. First check [the troubleshooting page](https://docs.pancakeswap.finance/vietnamese/help/troubleshooting) for your error code
2. If you can't find a solution, try reaching out in your local [Telegram group](https://docs.pancakeswap.finance/vietnamese/contact-us/telegram).

{% hint style="danger" %}
Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report as spam.
{% endhint %}

{% hint style="danger" %}
**NEVER, under any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.**
{% endhint %}